The Karma Story has a friendly return and refund policy to ensure your online consultation is free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Karma Story’s Refund Policy?
Our “100% Buyer Protection Program” for service has below mentioned Refund & Cancellation policy:
- Any cancellation made within thirty minutes of payment.
- No refund shall be made for incorrect data provided by the customer. However one can send correct information within 30 min of order.
- Once the customer has taken the consultation no refund shall be made.
- In case of a double payment made by mistake against the single order, one payment will be refunded.
Reports are delivered within 72 hours from the time the user provides the required inputs. However, since these reports are personalized and manually prepared by our astrologers, sometimes human delays may become inevitable.
Minor delays which are considered reasonable will not be treated as a basis for refunds. Also, refund requests for incorrect data provided by customers will not be entertained under any circumstances. You are therefore requested to double-check your data before providing it to us. Still, if you e-mail us at thekarmastory@gmail.com or call us on +91 8810435010 within an hour of booking the consultation, we will consider making the appropriate changes.
How to raise a dispute for an order?
Customers need to register the dispute by sending an email to thekarmastory@gmail.com or info.thekarmastory@gmail.com .
After we review your return request, you will receive an e-mail with instructions on a resolution for your issue.
If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 15 days.
In case of any delays or assistance, please contact us.
Email : thekarmastory@gmail.com
Address : Dda colony, Swasthya Vihar, New Delhi, Delhi – 110092
Contact Details : +91 8810435010